Data Deletion Policy

At Braineek, we respect your privacy and your right to control your personal information.

This Data Deletion Policy explains how you can request the deletion of your personal data, what information may be deleted, what information we may be required to retain, and how we process verified deletion requests.

We are committed to handling all data deletion requests in accordance with applicable privacy laws and industry best practices.

Your Right to Request Data Deletion

You may request the deletion of your Braineek account and associated personal information at any time.

Subject to applicable laws and legitimate business obligations, we will make reasonable efforts to permanently delete or anonymize your personal information after verifying your request.

Deleting your account may result in the permanent loss of access to your workspace, content, settings, integrations, and other associated data.

Please review this policy carefully before submitting a deletion request.

What Data Can Be Deleted

Depending on your account and usage, a verified deletion request may include the removal of:

• Your Braineek account profile
• Personal information associated with your account
• Workspace information that you own
• AI conversation history
• Saved prompts
• Draft content
• Uploaded documents
• Uploaded images and media
• Generated content stored within your account
• Connected platform authorizations where applicable
• Preferences and settings
• Usage data that is no longer required for operational or legal purposes

Deletion applies only to information controlled by Braineek.

If you have connected third-party services, those providers may retain information according to their own privacy policies.

How to Submit a Data Deletion Request

At this time, Braineek does not provide an automated self-service data deletion portal.

If you wish to request deletion of your account or personal data, you may contact us using either of the following methods:

Option 1 - Email

Send your request to [email protected].

Option 2 - Contact Form

Submit a Data Deletion Request through the Contact Us page on our website.

To help us process your request efficiently, please include:

• Your registered email address
• Your account or workspace name if applicable
• A brief description of your request
• Any additional information that helps us identify your account

Incomplete requests may require additional verification before processing.

Identity Verification

To protect your privacy and prevent unauthorized deletion of user accounts, we may ask you to verify your identity before processing your request.

Verification may include confirming:

• Your registered email address
• Ownership of the account
• Additional information reasonably necessary to verify your identity

If we cannot reasonably verify ownership of the account, we may decline or delay the request until verification is completed.

Processing Time

Once your identity has been successfully verified, we aim to process eligible deletion requests within 30 days.

In certain circumstances, additional time may be required, including where:

• The request is unusually complex.
• Multiple requests are received simultaneously.
• Additional verification is necessary.
• Applicable law permits or requires an extended response period.

If additional time is required, we will make reasonable efforts to keep you informed.

What Happens After Your Data Is Deleted

Once a verified deletion request has been completed:

• Your account may be permanently closed.
• You may no longer be able to sign in using that account.
• Your saved content may no longer be recoverable.
• Connected platform authorizations managed by Braineek may be removed where applicable.
• Certain backups may continue to exist temporarily until they are securely overwritten through our normal backup retention process.

Deleted information generally cannot be restored.

If you wish to use Braineek again in the future, you may need to create a new account.

Information We May Retain

In some situations, Braineek may retain limited information even after a deletion request has been completed.

Examples include information retained for:

• Compliance with applicable laws
• Tax and accounting obligations
• Fraud prevention
• Security investigations
• Abuse prevention
• Dispute resolution
• Enforcement of our legal rights
• Backup integrity during scheduled retention periods

Where information must be retained, we will retain only what is reasonably necessary and for no longer than permitted or required by applicable law.

Third-Party Services

If you have connected your Braineek account with third-party services such as social media platforms, cloud storage providers, or other external services, deleting your Braineek account does not automatically delete your information from those providers.

You may need to separately revoke permissions or request deletion directly from the relevant third-party service.

Your relationship with those providers is governed by their own privacy policies and terms of service.

Changes to This Policy

We may update this Data Deletion Policy from time to time to reflect:

• Changes to our Services
• Changes in applicable laws
• Operational improvements
• Security enhancements
• Privacy best practices

When material updates are made, we will revise the Last Updated date shown at the top of this page.

Your continued use of the Services after changes become effective constitutes acceptance of the updated policy.

Contact Us

If you have any questions about this Data Deletion Policy or wish to submit a data deletion request, please contact us.

Braineek
Website: https://braineek.com
Email: [email protected]

Alternatively, you may submit your request through the Contact Us page on our website.

We will make reasonable efforts to respond to legitimate privacy and data deletion requests in a timely manner.